General provisions

The website "Agileconsult" (hereinafter referred to as the "Site") is an online store that provides the opportunity to purchase licenses for the computer program Bitrix24, as well as services for its configuration and customization. The use of the Site is regulated and depends on the agreement of users with these Rules. The use of the Site means that the user agrees to the conditions set forth in these Rules. The terms of use of the Site are formulated in the masculine gender only for convenience and apply to both men and women. The use of other websites owned by the company and/or working in cooperation with it through links and/or shared web pages is also subject to the provisions of these Rules, as well as the provisions of their Articles of Association.

Method of Purchase

1. There are two options available for purchasing products - through the website or over the phone via the order service center. Payment can be made by credit card or by invoicing. Purchasing through the website is possible for any person with a valid credit card issued in Israel or registered Israeli corporation. The user's order for services is accepted when all of the following conditions are met: (a) permission is granted by the user's credit company for the transaction to take place; (b) the requested products are in stock; (c) the user has a personal email on the Internet, except in cases where the transaction is made over the phone through the order service hotline.
2. To confirm an order through the phone order center, the company requires phone confirmation of the order as well as approval of the transaction from the providing credit company. When ordering through the website, the company sends an order confirmation to the user's email, including the order number, and considers the date the order was received as the date when the creditor company received permission for the transaction to take place.
3. The website displays products with photos, which are used for illustration purposes only. Despite all efforts, the company does not guarantee the completeness, accuracy, and timeliness of the content of the website, products, services, and information contained therein. In the event of good faith inaccuracies or errors, the company is not responsible for them and/or related to them. In addition, the company is not responsible for errors in printing, product description, price, payment terms, photos, and other product information.
4. If there is any discrepancy between the description and the actual product, the user has the right to cancel the transaction in accordance with the rules described below.
5. Regular sales occur at a predetermined price. The user selects the product and makes the purchase according to the instructions on the website or through the order service center by phone.

Delivery of goods

1. For the delivery of goods ordered through the website or by phone through the hotline, the company provides the option to download and install the program on the buyer's servers or use its cloud version. Delivery takes place within 10 business days. If not specified otherwise on the website, delivery is made taking into account delays related to factors and/or events beyond the company's control, such as strikes or shutdowns.
2. Delivery time is calculated only on business days in the week (5 days), excluding Fridays, Saturdays, and holidays.
3. Delivery of the product is made only in case of full payment by credit card or invoice.

Return and Cancellation of Delivery

1. If a customer wishes to cancel a transaction made through the website or a booking call center, they must provide written notice to the company no later than 14 days after receiving the product, provided that the product has not been used and is undamaged. This complies with consumer protection law.
2. If a customer wishes to cancel a transaction or return a product that has no defects and complies with the contract or deal, the company may charge the customer a cancellation fee of up to 10% of the price of the product or 100 shekels, whichever is less.

Customer Service

1. Customer support staff are available to answer any questions related to the purchasing process and website activity. Customers can contact customer support via email, phone, or the website. The website has an SSL security certificate.
2. The company takes security measures to protect the confidentiality of information, including encrypting credit card numbers. However, the company is not liable for any damages resulting from unauthorized use of information due to force majeure or actions beyond the control of the company.
3. The company has the right to use the data provided by the user during registration and/or use of the website to communicate with them and inform them about deals and additional services. It may also use this information for marketing purposes and/or as part of statistical data stored for its own purposes. The company may also disclose this data to third parties if they do not contain information that can identify the user. If the user does not wish to receive such materials, they can notify the company in writing.
4. The website is provided in good faith, but without any obligations and/or representations on the part of the company. The responsibility for the goods sold on the website lies with the manufacturers, importers, and/or resellers of the products in accordance with the terms of the warranty and service certificate. The company is not responsible for any direct or indirect damages that may arise from the use of the website or products purchased through it. It does not guarantee uninterrupted and secure operation of the website, and is not responsible for any errors, failures, or interruptions in the operation of the website.
5. The website is presented in good faith, but without any obligations and/or representations on the part of the company. Manufacturers, importers, and/or resellers of goods are responsible for the products sold in accordance with the terms of the warranty and service certificate attached to each product and the law. The company is not liable to you for any direct, indirect, incidental, special, or consequential damages, including loss of use, data, and/or loss of direct or indirect profits arising from the use of the website and/or purchase of goods on the website and/or through the order call center.
6. The company strives to provide as accurate and precise information as possible, but errors and/or inaccuracies in the information and/or its transmission may occur.
7. The company is not responsible for the installation of products purchased on the website, and this responsibility lies with the user and their account. The user is responsible for the use and maintenance of the product purchased through the website and/or call center unless otherwise specified.
8. The company is not responsible for any direct or indirect damage caused to the user and/or any third party when using and/or using information on the website and/or canceling and/or terminating any services offered on the website, including violations and/or defects in the transmission of information caused by a third party or error.
9. In the event that the company cannot fulfill its obligations and/or provide the product for any reason, including due to inventory issues, shortages, delays, or delivery difficulties, or due to force majeure circumstances and/or circumstances arising from factors or events beyond the control of the company, the company is not liable for any additional liability of any kind, except for crediting the user's account with a debit amount in the event that the product was not provided.
10. Copyrights, patents, trade secrets, property rights to information, including distribution rights and any other intellectual property rights to information, belong to the company, and the user has no right to any information.
11. Content posted on the website may not be copied, reproduced, published, or otherwise used without the prior written consent of the company.

Company rights

1. The company may post commercial content on its website, including advertisements, banners, pop-ups, digital files, links, and search results. The company has the right to make changes to the site, cease providing services, upload and delete posts at its discretion, without prior notice to the user.
2. The company may temporarily or permanently restrict or block the user's access to information if the user has used the information in violation of the law or the provisions of the Bylaws, or for any other reasonable reason. The company may disclose the user's personal data to competent authorities or third parties if circumstances so require.
3. The company has the right to cancel a sale before or after its closure in the following cases: if an unlawful activity has been committed on the premises or has already occurred; if there has been a technical malfunction; if force majeure circumstances, military actions, or terrorism have occurred that prevent the company from knowing about the continuation of the sale or adequately participating in it; in the case of an error in any of the sale details, including the product description and/or price; if the action was taken in violation of the law; or if, after purchasing the product, it is found that it is sold out or cannot be obtained.

Additional terms

1. The company may change the terms and rules of using the site at its discretion. Any such change will require confirmation from participants within 14 days from the date of publication on the website or within 14 days from the date of sending a message to the user's email address.
2. The information on the website does not express the company's opinion about the nature, quality, or characteristics of the presented goods or services.
3. The company's computer records related to the use of the website and the telephone order center will be used as evidence of the correctness of actions.
4. All issues and disputes related to the site and its services will be considered by the competent court of Tel Aviv in accordance with the legislation of Israel. The user agrees that this is not applicable to international provisions and/or default norms, and therefore a judicial hearing should not be held outside the state of Israel.

Statute of Limitations
In accordance with Article 19 of the Statute of Limitations of 1958, and as a separate written contract, a mutually agreed limitation period of 6 (six) months from the date when the delivery and/or product should have been made, in accordance with the latter as the final date when the user may make any claims and/or demands against the company, is agreed upon. The user agrees not to make any claims and/or demands against the company after the agreed-upon statute of limitations period. The actions of the user, whatever they may be, shall not diminish the company's right to rely on the statute of limitations. According to the agreement, this provision shall prevail over any other provisions of the law.

Interpretation
The user agrees that the wording in this statute should not be interpreted as derogatory to the company, given the rapid development of the internet sector and the company's dependence on this statute. Any rights not explicitly granted to the user shall remain with the company.